Order Cancellation Policy: Please submit any cancellation via e-mail to panachegifts@excel.net or call our business phone number at (920)452-6662. E-mail cancellations must contain the following: first name, last name, product ordered w/name and SKU, and your e-mail address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have any questions in regards to cancelling your order. Every effort will be made to accommodate the cancellation of your order providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via e-mail or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

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